Originally Posted by acheyne

Ownership of the situation best comes from ownership of the restaurant. If you get blown off there, I don't really see much that you can do besides boycott the place?

Regardless of what happened (which sucks), it is a fast food place. I always consider that I'm taking my life into my own hands whenever I go to a fast food place.. actually, make that any restaurant chain where the employees are only their for the (small) pay cheque.

My sister used to work for East Side Marios.. after the stories she told me about what goes on "behind the scenes", I refuse to eat at that place.

Anyway, not saying you don't have a valid complaint - I still reccomend the letter to the owner if you want resolution. Anyone else you talk to is just "doing there job" so they can make rent, so they're not going to care too much whether you get resolution or not!