Originally Posted by acheyne

What is it that you want? An apology? Money back?

If so, find out who the owner is and write a letter. The place is privately owned (one would assume), and most of the time, owners of establishments like that want to keep a good, clean name, so that's your most likely route for any resolution.

FWIW, I only went to the place once, and wasn't a fan either. The place is always packed during the day, though - must be one of those Alexander Keith's type things - "Those who like it, like it a lot!"